Privacy Policy

This Privacy Policy explains how Moving Manes (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our website (www.movingmanes.com) and any related services (collectively, the "Services"). We are committed to ensuring that your privacy is protected. By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following personal data about you:

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Account Information: Username, password, and other security-related data necessary to provide account access.
Transaction Information: Details about your purchases, sales, or services listed through our platform.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communication Preferences: Your preferences for receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect from you in the following ways:

To provide our services: Including processing transactions, managing your account, and enabling you to advertise and purchase items.
To improve our services: We use the data to understand how our platform is used and make improvements to enhance user experience.
To communicate with you: We may send emails about updates, offers, or service notifications based on your account settings and preferences.
To comply with legal obligations: We may be required to collect and process personal data to meet obligations under UK law or respond to lawful requests by public authorities.
To protect against fraud: We use personal information to detect, investigate, and prevent fraud or misuse of our services.

3. Legal Basis for Processing Personal Data

Under UK and EU data protection laws, we rely on the following legal bases to process your personal data:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for receiving marketing communications).
Contractual necessity: Where we need to process your personal data to perform a contract with you or take steps to enter into a contract (e.g., when you advertise or purchase items).
Legal obligation: Where processing is necessary for compliance with a legal obligation (e.g., keeping records for tax purposes).
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests, such as operating and improving our services (provided that this is not overridden by your rights).

4. Data Sharing and Disclosure

We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law to do so. However, we may share your personal data with the following parties:

Service Providers: We may engage third-party companies to provide services on our behalf, such as payment processing, hosting, and marketing services. These companies are contractually obligated to protect your data.
Business Transfers: In the event of a sale, merger, or acquisition, your personal data may be disclosed to potential buyers or new owners of the business, provided that they respect your rights and continue to protect your data.
Law Enforcement and Regulatory Authorities: We may disclose personal data where we believe in good faith it is necessary to comply with legal obligations or protect the safety of our users or the public.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once we no longer need your personal data, we will securely delete or anonymise it.

6. Your Data Protection Rights

Under the UK Data Protection Act 2018 and the GDPR, you have certain rights regarding your personal data. These include:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to have inaccurate or incomplete data corrected or updated.
Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal data based on legitimate interests, direct marketing, or for statistical purposes.
Withdraw Consent: Where we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

7. Security of Your Data

We take the security of your personal data seriously and use reasonable technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to enhance your experience and provide functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]

Last updated: 23rd September, 2024